Guest Experience

Making Friends!

Your church is doing great things! But how do your guests REALLY see your church? In addition, if you were to ask your “guest experience” team what THEIR job is — what would they say? Jess Flower, the Director of Guest Services for TFH is ready to give some insights directly from the Disney Institute of Training for Guest Experience and share how they helped established a new culture of guest experience at TFH!

Building Teams Who Lead Your Church in Encounters, Not Just Songs
Showcasing The Next Generation
Building teams to reach the next generation now and creating a spirit lead children’s
Special Needs
Reaching Families in Your Community that No One Else Is
Small Groups
Healthy Small Groups = Healthy Church
Community Outreach
Making the church unavoidable and valuable to your community
Lead Pastors
Leadership Principles for Challenging, Changing Times
Multisite DNA
One Church, Many Locations
Prayer and Intercession
Building a Prayer Ministry
Church Business
Running the business of the church
Creating Atmospheres of Excellence
Guest Experience
Making Friends!
Communications (Design/Film/Social)
Stories that Connect People to God
How To Run a Giving Campaign
Fuel Growth and Ministry


January 25-26, 2023

I stand in awe of your deeds, Lord repeat them in our day, in our time make them known